Troubleshooting common issues
Updated 3 July 2026·Reviewed 3 July 2026·2 min read
Cannot sign in
Most issues are fixed with connectivity checks, permissions, and the latest app version.
Try this first
- Toggle airplane mode off and on.
- Confirm date and time automatic.
- Restart the app after changing permissions.
Map or GPS issues
Most issues are fixed with connectivity checks, permissions, and the latest app version.
Try this first
- Toggle airplane mode off and on.
- Confirm date and time automatic.
- Restart the app after changing permissions.
Camera or upload failures
Most issues are fixed with connectivity checks, permissions, and the latest app version.
Try this first
- Toggle airplane mode off and on.
- Confirm date and time automatic.
- Restart the app after changing permissions.
Report credits blocked
You receive a limited pool of report credits. When all credits and the emergency allowance are used, the Report FAB shows a cooldown message.
Unlock more reports
- Join eco-action and verify attendance at check-in.
- Create an eco action as an organizer after passing the organizer quiz.
- Wait for the emergency unlock timer if shown.
Still stuck?
Most issues are fixed with connectivity checks, permissions, and the latest app version.
Try this first
- Toggle airplane mode off and on.
- Confirm date and time automatic.
- Restart the app after changing permissions.
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